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Physiotherapy &
Sports Injury Clinic

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FAQ

Do I need a referral to see a health practitioner?

To see any of our health practitioners we do not require a doctor’s referral.
However some services that are covered by your extended health plan may require a doctor’s referral in order to be reimbursed for expenses.


How long does it take to book an appointment?

We are able to make an appointment for you usually within 24-48 hours.


Are all health practitioners regulated?

Yes, all our physiotherapists, massage therapists, and acupuncturists are all regulated in the province of Ontario.


Is direct billing available to insurance?

Direct billing is available to some insurance companies. Currently most plans from Sunlife, Great West Life and Manulife (beginning Jan.1.14) offer direct billing. All insurance plans related to Motor Vehicle Accident claims allow direct billing. If the claim is an accident that is work related, Workplace Safety and Insurance Board also allows direct billing.


Is Parking available?

Parking is readily available at both locations. In Mississauga parking is free up to one hour (some conditions apply). In Burlington there is no limit on time available for parking.


How often should I come in for therapy?

Each patient is evaluated on a case by case basis. Depending on the type of injury and what stage of healing a recommendation will be made to you by the treating practitioner.


How do I book an appointment?

Booking an appointment is easy. You can use our link online and someone will respond back shortly, or by calling directly to the location of choice and an appointment can be set relatively quickly (Sometimes even the same day).


Does my insurance cover all expenses?

This depends on your individual insurance plan through your employer. Most insurance coverages cover 100% (although some cover 80% or 90%). Most plans usually have a limit per year. When you book an appointment we can help by calling your insurance to check the coverage of your plan.


Are evening or Saturday appointments available?

Currently we do not have any Saturday appointments available (we are looking to add Saturday service shortly). However evening appointments are available at both locations.  Either click or call and we would be happy to book an appointment for you.


Are services covered by OHIP?

No. Both our locations are private, however most of our services are often covered by an extended health care plan (some of which we can directly bill). We also offer fee-for-service for those without benefit plans.



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