Dynamic Physiotherapy is open for Physiotherapy, Massage and Acupuncture. See our updated health and safety precautions here.

FAQs about physiotherapy/massage therapy & acupuncture

There are many common myths and questions that people may not be aware of when looking for treatment regarding an injury or condition. Our facility Dynamic Physiotherapy & Sports Injury Clinic Inc. has been operating since 1996 offering Physiotherapy, Massage Therapy and Acupuncture. Other service we offer are braces, compression socks, TENS units, Myofascial Release as well as Shockwave Therapy. Here are some Frequently Asked Questions about our services.

FAQs about physiotherapy/massage therapy & acupuncture

Do I need a doctor’s referral to see one of our health care practitioners?

One of the most common questions is that if you seek therapy then you will need a doctor’s prescription. You do NOT need a doctor’s referral to see anyone of our health care practitioners. Using your extended health insurance from work you may require a referral. Most insurance companies do not require a doctor’s referral. Check with your insurance provider for details of your plan and the requirements of a referral.

Do I need a doctor’s referral to purchase products such as Compression Socks or TENS units (Transcutaneous Electrical Nerve Stimulation)?

For most products such as a TENS, compression socks or braces than your insurance provider will definitely need one. Most insurance companies cover most of these items but some may not. Again check with your insurance provider. If you are purchasing these units without insurance then contact one of our practitioners if they will benefit you.

Is Physiotherapy the same as Massage Therapy?

Physiotherapists are more highly educated in biomechanics of the human body and can provide more in-depth care than a massage therapist. Massage therapy is commonly used for relaxation of pain and muscle spasms whereas physiotherapists are more geared towards rehabilitation muscle and joint functions.

Physiotherapist in Ontario are required to have a Master’s degree in order to use the title Physiotherapist. Massage therapists are required to complete a Massage Therapy diploma program in order to qualify to use the designation Registered Massage Therapist.

Is physiotherapy only for injuries?

Our staff sees a significant percentage of patients with injuries such as car accident injuries, back pain, torn knee ligaments to a variety of injuries however they may occur. However a physiotherapist can treat so much more as physiotherapy is an all-encompassing field. Physiotherapists can help those with arthritis whether Rheaumatoid Arthritis or Osteoarthritis to helping those with lung congestion to help rehabilitate those who have had surgery. Physiotherapists and Massage Therapists can help treat scar tissues as well.

Is Surgery More effective than Physiotherapy?

Depending on your injury or health condition, surgery may not be your only option for relief. In many cases physiotherapy can be more effective to treat certain injuries and conditions. For those with back pain arising from sciatica to degenerative disc disease to rotator cuff tears to knee injuries physiotherapy often can provide more effective treatments and results than surgery. Please note that in some cases surgery may be your only option. If surgery is your only option then a physiotherapist can help with your rehabilitation goals by reducing pain and inflammation following surgery to range of motion exercises and strengthening of the affected area.

How long do I have to wait for my first appointment?

In most cases we can schedule an appointment during the week within 24-48 hours. In many cases we sometimes can schedule your first appointment the same day.

Are health care practitioners regulated?

All our health care practitioners are regulated which includes physiotherapists, massage therapists and acupuncturists.

Is Direct Billing Available to Insurance Companies?

FAQs about physiotherapy/massage therapy & acupuncture

Our clinic is able to offer direct billing to almost all extended health care insurance companies. Some examples of insurers we can directly bill:

Canada Life

Empire Life



Blue Cross



These are the most common insurance companies but there are many others we can also directly bill to. Note that certain plans either require a doctor’s referral or some insurance plans may not allow electronic billing (If this is the case you will have to pay for the treatment and submit expenses on your own). If you have any questions about direct billing contact our staff.

How can I schedule an appointment?

Scheduling an appointment has never been easier. You can use our online scheduler to book an appointment online and we will respond back shortly. You can also call us at 905-273-5433 to schedule an appointment or if you have any specific questions before scheduling an appointment.

FAQs about physiotherapy/massage therapy & acupuncture

Does my insurance cover all expenses?

In most cases your employers extended health care plan will cover up to 100% but in some cases your plan may have limits. Some of the limits your insurance plan may have is that expenses may be covered at 80% or that your plan has a limited spending amount per year. Some insurance plans also have a limitation per visit. If you are unsure of what your coverage is we can call your insurance company to verify the coverage of your plan. We can also directly bill most insurance companies but you will be responsible for the difference if your plan has limits.

How often should I come in for therapy?

Each patient is evaluated on a case by case basis. Depending on the type of injury and what stage of healing a recommendation will be made to you by the treating practitioner.

For more information or if you have any question please contact our staff at 905-273-5433 or via our website.

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