Frequently Asked Questions

  • Do I need a referral to see a health practitioner?

    To see any of our health practitioners we do not require a doctor’s referral. However some services that are covered by your extended health plan may require a doctor’s referral in order to be reimbursed for expenses.

  • How long does it take to book an appointment?

    We are able to make an appointment for you usually within 24-48 hours.

  • Are all health practitioners regulated?

    Yes, all our physiotherapists, massage therapists, and acupuncturists are all regulated in the province of Ontario.

  • Is direct billing available to insurance?

    We can directly bill most extended health care insurance plans.   All insurance plans related to Motor Vehicle Accident claims usually allow direct billing. We do not accept WSIB claims.  

  • Is Parking available?

    Parking is readily available, and free for up to one hour (some conditions apply).  If surface parking is full proceed to lower levels where there is ample parking.  

  • How often should I come in for therapy?

    Each patient is evaluated on a case by case basis. Depending on the type of injury and what stage of healing a recommendation will be made to you by the treating practitioner.

  • How do I book an appointment?

    Booking an appointment is easy. You can use our link online and someone will respond back shortly, or by calling us directly.  Appointments  can be set relatively quickly (Sometimes even the same day).

  • Does my insurance cover all expenses?

    This depends on your individual insurance plan through your employer. Most insurance coverages cover 100% (although some cover 80% or 90%). Most plans usually have a limit per year. When you book an appointment we can help by calling your insurance to check the coverage of your plan.

  • Are services covered by OHIP?

    Services are covered by most extended health care plans (most of which we can bill directly).   We also offer fee-for-service for those without benefit plans.

  • Are evening or Saturday appointments available?

    Saturday appointments are available on an appointment basis only.  We also offer evening appointments .  Either click or call and we would be happy to book an appointment for you.

  • Do you take WSIB patients?

    We do not take WSIB clients.  

  • What services are offered?

    We currently offer Physiotherapy, Massage Therapy, Acupuncture, Shockwave Therapy (Mississauga), Custom Made Foot Orthotics, and Compression Stocking/Hosiery/Socks. We also sell back supports, Theraband, Reusable Hot and Cold Packs, TENS machines, exercise balls and Orthopedic Pillows.

Hopefully, our FAQ will help with any queries about our services or what to expect when we start to work for you. But, of course, if you don't find your answer here – feel free to directly reach out to us. We'd be glad to bring the clarity you need.

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